Sub-processors

To support delivery of our Services, ERPLY Group may engage and use data processors with access to certain Customer Data (each, a “Sub-processor“). This page provides important information about the identity, location, and role of each Sub-processor. Terms used on this page but not defined have the meaning set forth in the Terms of Service or superseding written agreement between Customer and ERPLY (the “Agreement“).

 

Third Parties

ERPLY currently uses third-party Sub-processors to provide infrastructure services and to help us provide customer support and email notifications. Prior to engaging any third party Sub-processor, ERPLY performs diligence to evaluate their privacy, security and confidentiality practices and executes an agreement implementing its applicable obligations.

 

Infrastructure Sub-processors

ERPLY may use the following Sub-processors to host Customer Data or provide other infrastructure that helps with the delivery of our Services:

    Name    Sub-processing Activities  

   Entity Country     

    Amazon Web Services       Cloud Service Provider     United States
    LiquidWeb     Cloud Service Provider     United States
    Hetzner     Cloud Service Provider     United States

Other Sub-processors

ERPLY may use the following Sub-processors to perform other Service functions:

             Name                                       Sub-processing Activities                               Entity Country    
    Google     E-mail, Storage and Analytics Service Provider     United States
    Mailchimp     E-mail Service Provider     United States
    Slack     Helpdesk and Sales Communication Service Provider     United States
    Chatlio     Sales Communication Service Provider     United States
    JIRA     Helpdesk Communication Service Provider     Australia
    Teamviewer     Helpdesk Communication Service Provider     Germany
    Recurly     Billing Service Provider     United States

Updates

As our business grows and evolves, the Sub-processors we engage may also change. We will endeavor to provide the owner of the Customer’s account with notice of any new Sub-processors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates.